After identifying yourself to a violent client, what is the next step?

After identifying yourself to a violent client, the most appropriate next step is to explain what you will do and ask if there are any questions. This approach is essential in a potentially volatile situation because it establishes clear communication, helps to de-escalate tension, and reassures the client that their concerns are being acknowledged. By outlining your intentions and inviting questions, you can help the client feel more in control of the situation, which may reduce their agitation.

In this context, providing information about what you plan to do can create transparency and foster trust, which is crucial when dealing with someone who may feel threatened or anxious. This not only promotes a safer environment for both you and the client but may also lead to a more productive interaction.

While engaging in a non-confrontational dialogue is important, simply asking what they want may not be sufficient to alleviate their distress. Issuing commands like telling them to stop could escalate the situation further. Calling for security might be necessary in extreme cases, but it shouldn't be the immediate next action unless there is an immediate threat to safety. Therefore, this step of explaining your actions and encouraging questions is foundational for effective communication and conflict resolution in challenging scenarios.