What is the first step a nurse should take to help families in crisis?

The first step a nurse should take to help families in crisis is to examine her own values. Understanding one’s own beliefs and values is crucial in effectively supporting families in distress. This self-awareness allows the nurse to approach the situation with empathy and openness, making it easier to connect with the family, listen to their concerns, and provide the appropriate support without projecting personal biases onto the situation.

When a nurse has a clear understanding of her values, it helps facilitate a nonjudgmental and supportive environment, which is essential for building trust. This foundational understanding enables the nurse to respond to the family's needs more sensitively and appropriately, fostering a therapeutic relationship that can be instrumental in helping them navigate their crisis.

Other options, while potentially helpful, are not prioritized as the initial step. Delegating tasks to family members might imply an assumption that they are ready or able to take on more responsibilities, which may not be the case in a crisis. Providing financial assistance may not address the emotional and psychological needs that are often present in such situations. Contacting social services could be necessary later but often requires a clear understanding of the family's specific needs first.